Privacy Policy

Last updated: July 2026

Privacy Policy – Just Breathe Health

At Just Breathe Health, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian laws.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, book an appointment or receive healthcare from Next Phase Health.

‍  ‍

About Us

Just Breathe Health is an Australian Nurse Practitioner-led telehealth practice providing evidence-based healthcare, including:

```
 Menopause and perimenopause care 
```
```
 Weight management 
```
```
 Preventative health 
```

 General Nurse Practitioner consultations

Our consultations are primarily conducted via secure telehealth.

Contact Details

Just Breathe Health

Email: contact@just-breathe-health.com

Website: www.nextphasehealth.com.au

What Information We Collect

We may collect personal information including:

```
 Name 
```
```
 Date of birth 
```
```
 Residential address 
```
```
 Telephone number 
```
```
 Email address 
```
```
 Medicare details 
```

 Individual Healthcare Identifier (IHI) where required

```
 DVA information (if applicable) 
```
```
 Emergency contact details 
```
```
 GP details 
```
```
 Medical history 
```
```
 Current medications 
```
```
 Allergies 
```
```
 Pathology and imaging results 
```
```
 Referral letters 
```
```
 Consultation notes 
```

 Lifestyle information relevant to your healthcare

```
 Payment information 
```

How We Collect Your Information

We collect information directly from you when you:

```
 Book appointments online 
```

 Complete patient intake or consent forms

```
 Contact us by telephone or email 
```
```
 Attend telehealth consultations 
```
```
 Submit enquiries through our website 
```

With your consent, or where authorised by law, we may also receive information from:

```
 Your general practitioner 
```
```
 Specialists 
```
```
 Hospitals 
```
```
 Pathology providers 
```
```
 Diagnostic imaging providers 
```
```
 Medicare 
```

 Other healthcare professionals involved in your care

Why We Collect Your Information

We collect your personal information to:

```
 Provide safe, high-quality healthcare 
```

 Assess, diagnose and manage your health

 Prescribe medications where clinically appropriate

```
 Arrange investigations and referrals 
```

 Communicate with other healthcare providers involved in your care

 Process Medicare claims where applicable

```
 Process payments 
```
```
 Manage appointments 
```

 Meet legal, regulatory and professional obligations

```
 Improve the quality of our services 
```

How We Use and Disclose Your Information

Your information may be shared where necessary with:

```
 Medicare Australia 
```
```
 eRx Script Exchange 
```
```
 Medical-Objects secure messaging 
```
```
 Pathology providers 
```
```
 Diagnostic imaging providers 
```
```
 Pharmacies 
```
```
 Specialists 
```
```
 Hospitals 
```

 Other healthcare providers involved in your care

 Government authorities where required by law

We do not sell your personal information.

We will not use your information for marketing without your consent.

Telehealth

Just Breathe Health primarily provides consultations via secure telehealth.

Although every reasonable effort is made to maintain the security of telehealth consultations, electronic communication carries a small inherent privacy risk.

By participating in telehealth consultations, you acknowledge and accept these risks.

AI-Assisted Clinical Documentation

To improve the accuracy and efficiency of clinical documentation, Next Phase Health may utilise secure AI-assisted documentation tools during consultations.

These tools are used solely to assist with preparing clinical notes and do not replace professional clinical judgement.

Any information processed through these tools is handled securely and in accordance with Australian privacy legislation.

Electronic Prescribing and Secure Messaging

Where clinically appropriate, Next Phase Health may use:

```
 eRx Script Exchange 
```
```
 Medical-Objects 
```
```
 Medicare Online 
```

to facilitate healthcare services.

These systems operate using secure Australian healthcare standards.

Website Cookies

Our website may use cookies and website analytics to improve website performance and understand how visitors use our website.

You may disable cookies through your browser settings; however, this may affect website functionality.

Security of Information

We take reasonable administrative, technical and physical measures to protect your personal information from:

```
 unauthorised access 
```
```
 misuse 
```
```
 loss 
```
```
 alteration 
```
```
 disclosure 
```

Clinical records are stored securely using encrypted clinical software and secure cloud-based systems.

Overseas Disclosure

Some software providers used by Next Phase Health may securely store or process information using cloud services located outside Australia.

Where this occurs, reasonable steps are taken to ensure your information receives protection consistent with Australian privacy laws.

Accessing and Correcting Your Information

You may request access to your health records or request correction of inaccurate information by contacting us in writing.

Reasonable administrative charges may apply for extensive record requests where permitted by law.

Record Retention

Health records are retained for the minimum period required under Australian legislation and professional standards.

Once records are no longer required, they are securely destroyed or permanently de-identified where appropriate.

Marketing Communications

If you subscribe to receive educational information or updates from Next Phase Health, you may unsubscribe at any time using the unsubscribe link or by contacting us directly.

Privacy Complaints

If you have concerns about how your personal information has been handled, please contact us first.

We will investigate your concerns and aim to respond promptly.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

If you have any questions about this Privacy Policy or your personal information, please contact:

Just Breathe Health

Email: contact@just-breathe-health.com

Changes to this Policy

This Privacy Policy may be updated from time to time.

The most current version will always be available on our website.

Just Breath Health