Cancellation & Refund Policy
Last updated: July 2026
At Just Breathe Health, we understand that life can be unpredictable. We appreciate as much notice as possible if you are unable to attend your appointment.
Appointment Cancellations
If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice. Appointments can be cancelled or rescheduled using the secure appointment link included in your confirmation and reminder emails, or by contacting us directly.
Late Cancellations
Appointments cancelled with less than 24 hours' notice will incur the full consultation fee. This policy helps ensure appointment times remain available for other patients requiring care.
Missed Appointments (No Shows
If you do not attend your scheduled appointment and have not provided appropriate notice, you will be charged the full consultation fee. Repeated missed appointments may result in restrictions on future bookings.
Technical Issues During Telehealth Consultation
If technical difficulties prevent your consultation from proceeding, we will make every reasonable effort to reconnect or reschedule your appointment at no additional cost where appropriate.
Patients are responsible for ensuring they have access to a suitable internet or telephone connection before their appointment.
Refund Policy
Consultation fees are charged for the professional time, clinical assessment and healthcare services provided.
Refunds will generally not be provided for:
completed consultations
change of mind after starting a consultation
situations where a prescription, referral, pathology request or imaging request is not clinically appropriate
Booking an appointment does not guarantee that a prescription, referral, medical certificate or investigation request will be issued. All clinical decisions are made following an individual assessment by the treating Nurse Practitioner.
Medicare Rebates
Medicare rebates are available for eligible Nurse Practitioner consultations where the service meets current Medicare requirements. Eligibility for Medicare rebates, including telehealth services, is determined by the Australian Government and may change over time.
For the latest information on Medicare telehealth eligibility, please visit the Australian Government Department of Health and Aged Care website: https://www.health.gov.au/topics/medicare-and-telehealth
Exceptional Circumstances
We understand that emergencies and unforeseen circumstances can occur. Cancellation fees may be waived at the discretion of Next Phase Health where exceptional circumstances exist.
Contact Us
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
Just Breathe Health
Email: contact@just-breathe-health.com